Terms And Conditions
These terms and conditions are applicable to both sales and online orders placed on our platform. It is important that you carefully review and understand these terms. Please be aware that specific terms apply to consumers, and these terms take precedence over all other provisions in these terms and conditions.
1- Website
1.1) This website is operated by Hardware Storm, with its registered office located at 604 W. Knepp Ave., Fullerton, California 92832 - United States, hereinafter referred to as “Hardware Storm,” “we,” or “us.” Hardware Storm specializes in the resale of computer-related products, peripherals, and accessories.
1.2 This website is designed for use by current and prospective customers of Hardware Storm. Individuals who place orders for our products are obligated to adhere to Hardware Storm‘s Terms and Conditions. Prior to making any purchases through this website, we encourage you to review these Terms and Conditions thoroughly.
1.3 Access to and utilization of this website provided by Hardware Storm are subject to the subsequent terms and conditions, which we may modify without prior notification. By placing orders for products through us, whether by accessing or using the website, you will be considered to have accepted the following terms and conditions. If you do not agree with these terms and conditions, please discontinue your use of the website.
2- Terminology
2.1) “Business Customer” refers to a customer who is not considered a Consumer.
2.2) “Consumer” denotes an individual who is not acting for the purposes of their business or profession.
2.3) “Hardware Storm,” also referred to as “Hardware Storm,” “we,” or “us” within these Terms and Conditions.
2.4) “Catalog” pertains to the collection of products and services offered by Hardware Storm.
2.5) “Force Majeure” encompasses any factor that hinders the fulfillment of obligations due to acts, events, omissions, occurrences, or non-occurrences beyond our reasonable control. This includes, but is not limited to, governmental regulations, fires, floods, disasters, or industrial disputes involving third parties.
2.6) “Normal Working Hours” signifies the hours from 9:00 AM to 5:00 PM PST on a Working Day.
2.7) “Working Days” are defined as Monday to Friday, excluding Bank or other Public holidays.
2.8) “Open Online” or “website” refers to the Internet website accessible through the address www.hardwarestorm.com.
2.9) “Customer” encompasses a Business Customer, Customer, or Potential Customer of Hardware Storm.
2.10) “User” designates the person who accesses Open Online on behalf of the Customer.
2.11) “Administrator” denotes the person responsible for administering and authorizing Users on behalf of the Customer.
2.12) “Products” includes the items listed for sale on Open Online, available for purchase by the Customer.
2.13) “Terms and Conditions” encompasses the provisions governing access to the Open Online system by the Customer and its Users and the Limited Terms and Conditions of sale that address the commercial and trading aspects between the Customer and Hardware Storm.
3- Order Information
3.1) These Terms and Conditions govern all transactions involving products (referred to as “Products”) sold by the Seller to the Customer, regardless of whether the Customer places orders in writing or electronically via EDI (collectively referred to as “Purchase Orders”). Upon the Customer’s receipt of an express acceptance from the Seller or upon the commencement of performance by the Seller, these Terms and Conditions, along with the Purchase Order (as modified by the Seller’s acceptance or order acknowledgment), constitute a legally binding contract between the Customer and the Seller, herein referred to as the “Sales Agreement.” In the event of any conflict between these Terms and Conditions and any Purchase Order, these Terms and Conditions shall take precedence, except where the Seller has explicitly agreed to the conflicting terms in the Purchase Order through its acceptance or acknowledgment. In cases of conflict between the Purchase Order and the Seller’s acceptance or order acknowledgment, the latter shall prevail. These Terms and Conditions do not affect a Consumer’s statutory or contractual rights to reject defective Products.
3.2) All orders are subject to acceptance and the availability of the ordered Products. The Seller reserves the right to reject any order placed by the Customer.
3.3) The Customer warrants that:
3.3.1) All information provided for the purpose of purchasing Products or services offered on our website is accurate.
3.3.2) The credit or debit card used for purchases from us either belongs to the Customer or their company, the Customer is authorized to use it, and there are sufficient funds or credit facilities to cover the cost of any Products or services ordered from us. We retain the right to validate the Customer’s credit or debit card details before providing any Products or services.
3.4) Please be aware that we may record and/or monitor both incoming and outgoing calls and electronic communications for training purposes.
3.5) Acceptance of any order is contingent upon credit approval and the Seller’s acceptance of the order. If the Customer’s credit becomes unsatisfactory to the Seller, the Seller reserves the right to terminate the agreement with notice to the Customer and without incurring any liability.
4 – Pricing
4.1) All listed prices do not include any relevant sales taxes; if applicable, the Customer shall assume responsibility for these additional charges. Sales taxes are generally applicable in California but may also apply to other states, countries, and/or provinces.
4.2) Hardware Storm retains the right to adjust the price of the Products, as indicated in writing to the Customer prior to delivery, to account for any modifications in product specifications requested by the Customer or necessitated by delays resulting from (a) Customer instructions or (b) the Customer’s failure to furnish sufficient information or instructions.
5- Order Confirmation
5.1) You will receive an email confirmation upon the receipt of your order.
5.2) An email will be sent to confirm the acceptance of your order.
5.3) We will email you the dispatch confirmation of your order along with its tracking number.
5.4) Kindly be aware that we utilize the email address you provided to us through our website, over the phone, or via fax for communication purposes.
6 – Delivery, Title, and Risk
6.1) For any inquiries related to delivery, please reach out to our Customer Support team or call us toll-free at 1 (866) 216 1007. To check the status of your order, please log into your account at hardwarestorm.com.
6.2) We will make reasonable efforts to dispatch Products by the agreed-upon date with the Customer. However, we cannot be held liable for delays in delivery due to circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is anticipated, we will use reasonable efforts to communicate with the Customer and provide information about the delay. If a customer who is a Consumer finds the revised delivery date unacceptable, they are entitled to cancel the order.
6.3) In the case of Business Customers, if we are unable to deliver the Products within 30 days of the agreed delivery date, the Business Customer’s sole remedy is the right to cancel the order and request a refund of any payments made for that order. To cancel, the Business Customer must send written notice of cancellation to us after the date as mentioned earlier but before the delivery of the products or notification from us that the Products are ready for delivery.
6.4) For Business Customers, we do not accept liability for shortages or damage to deliveries unless the Business Customer notifies us in writing within 48 hours of receiving the delivery. Business Consumers should report shortages or damage within a reasonable timeframe after becoming aware of them.
6.5) Business Customers are required to be able to accept the Products during Normal Working Hours when they are ready for delivery.
6.6) The Products are at the risk of the Customer from the moment of their delivery to the Designated Carrier. If, for any reason, the Customer refuses delivery of any Products when they are ready for dispatch to the Designated Carrier or is unable to dispatch the Products to the Designated Carrier on time due to failure to provide appropriate instructions, documents, or authorizations, the risk in the Products will pass to the Customer (including for loss or damage caused by negligence). From the moment of signed proof of delivery, the Products will be deemed to have been delivered, and we may store the Products until delivery. In such cases, the Customer will be liable for all related costs and expenses, and Condition 4.2 shall apply.
6.7) Title in the Products does not transfer to the Customer until we receive full payment.
6.8) If the Customer is unable to accept delivery, we may, at our discretion: (i) store and insure the Products at the Customer’s expense and risk, (ii) sell the Products at the best reasonably obtainable price and, after deducting reasonable storage, insurance, and selling costs, pay the Customer any excess over the sale price or charge the Customer for any shortfall, or (iii) reschedule delivery, with additional delivery costs charged to the Customer.
6.9) The Customer may request proof of delivery, provided the request is made in writing within 3 months of the delivery date. We will make reasonable efforts to provide such proof. After this period, delivery shall be considered successfully completed.
6.10) Upon delivery of the Products, the Customer will be asked to sign a proof of delivery to confirm safe receipt. The Customer is responsible for ensuring that the number of packages delivered matches the number stated on the delivery note. Any discrepancy or evident packaging damage should be noted on the proof of delivery without amendments.
7 – Delivery Options
7.1) Standard Delivery: Our standard delivery option ensures that you receive your complete order within 3 to 4 Business days. This timeline begins when all the items in your order are in stock and ready for dispatch.
7.2) Partial Shipments: If you order multiple items, some of them may have different lead times. In such cases, you have the option to request separate deliveries for each item. Please note that additional charges may apply for deliveries beyond the standard.
7.3) Shipping to Multiple Locations: Some customers prefer to make centralized purchases and have various items delivered to different offices or locations. This is possible after relevant security checks are completed and any associated extra costs are covered.
7.4) Nationwide Delivery: We offer delivery services to all states within the United States. Federal Express or UPS typically handles shipments. Once your order is dispatched, you can expect delivery within a maximum of 2 days via Federal Express or UPS. Please be aware that Hardware Storm reserves the right to choose the delivery method at its discretion.
7.5) Weekend Deliveries: Please note that DHL does not make weekend deliveries. If you place an order on a Friday and your product is in stock at our warehouse, it will be delivered on the following business day.
8- Product Availability
8.1) We maintain the accuracy of product availability information on our website with regular updates throughout the day. While we strive to maintain consistent availability for all items featured, we cannot guarantee constant stock levels. In the rare event that your selected item is unavailable, we will promptly get in touch with you to provide information on expected delivery dates. Should a product remain unavailable after the indicated waiting period, we will contact you via email or phone to discuss the possibility of extending the wait time or suggesting an alternative product. Even if a product appears as “out of stock” on our website, there’s a chance that one of our suppliers may still have it in stock. If you’d like to inquire about this, please don’t hesitate to contact us via phone or email.
9- Payment Methods
You have three convenient payment options when placing an order, whether it’s online, by phone, or email. These options include:
9.1.1 Account Payment To set up an account payment, please complete our Credit Application Form. Once submitted, our credit department will assess and assign a credit limit, which may take up to one week. Once approved, you can enjoy payment terms of up to 30 days within the assigned credit limit.
9.1.2 Credit and Debit Cards We accept American Express, Visa, and MasterCard for secure payments. Your card will be charged for security purposes on the day of your order. You can make this payment either online or by completing the credit card form.
9.4 Payment Terms The standard payment term for credit account customers is 30 days from the date of the invoice. This term will apply unless different terms are agreed upon in writing for specific transactions. If payment is not made by the due date, we reserve the right to charge daily interest on the outstanding balance at a rate of 18% per annum for business customers and 5% per annum for consumers.
10 – Product Specifications
10.1) We make every effort to provide the Products as advertised. Still, we reserve the right to deliver the Products with minor variations in actual dimensions and specifications if the manufacturer makes such changes.
10.2) If we are unable to supply the Products originally ordered by the Customer, we reserve the right to offer Products of equal or superior quality at no additional cost. In such a situation, if the Customer chooses not to accept the alternative Products offered, they may opt to cancel the order and request a refund for any payments made for that order, including shipping charges. This will be the sole recourse available to the Customer in such circumstances.
11 – Trade Names and Trademarks
11.1) Trade names and trademarks (excluding those bearing ‘s) do not consistently signify the actual producer of a specific product; instead, they might suggest common usage systems and machinery related to these products.
11.2) When customers intend to procure a specific brand of product for component purchases, they should, prior to finalizing their order, verify the manufacturer’s identity for the component they plan to acquire.
12 – Warranty and Return Policy
12.1) We are dedicated to delivering top-quality products and services to our valued Customers. Nevertheless, in rare instances, products may exhibit faults or defects. In such cases, we provide the following return procedures:
12.2) Unless otherwise specified in the manufacturer’s documentation, all delivered Products come with a 12-month manufacturer’s warranty.
12.3) If you are purchasing Products for your business, the following provisions within this Clause are applicable. Except for the explicit provisions outlined in these Terms and Conditions, all other terms and implied warranties related to Product supply are excluded to the maximum extent permitted by law. Products are not guaranteed to be fit for specific applications or for use under particular conditions unless expressly agreed upon in writing.
12.4) If you are acquiring services for your business, the following provisions in this Clause are relevant. We commit to performing contracted work (referred to as “Services”) at a standard equivalent to industry norms. We warrant our work to be free from defects for 30 days after completion. We cannot be held accountable for faults or damage not caused by our service engineers or contracted agents. In the event of a claim arising concerning the level of skill and judgment employed during the provision of Services, we reserve the sole discretion to appoint an independent expert in the field to assess the work carried out in delivering the Services. Furthermore, we are not responsible for equipment that has been altered or configured by parties other than us after installation or configuration. Except as explicitly stated here, all other express or implied terms or warranties pertaining to the Services are excluded to the fullest extent permitted by law.
12.5) Section intentionally omitted.
12.6) If, at our discretion, we agree to accept the return of unwanted products for credit, the Products must be returned with our prior written consent within 7 days of delivery. The Products must remain unopened and in perfect, resaleable condition. In such cases, a handling fee of 25% of our sale price for the Products will be applicable.
12.7) Pending verification of any reported fault, we will accept returns of defective Products for a full refund or replacement at our discretion, provided the Products are returned within 7 days of delivery.
12.8) Our technical support or Customer Support team will guide you on the preferred product return method. Depending on the nature of the purchased product, we will either arrange for courier collection or request that you return the product directly to us. If the Products are deemed defective upon inspection, the return shipping cost will be refunded to you. Authorized product returns should be sent to 604 W. Knepp Ave., Fullerton, California 92832 - United States.
12.9) We offer a “no charge” collection, repair, and delivery service at 604 W. Knepp Ave., Fullerton, California 92832 - United States for Hardware Storm that are proven to be faulty, provided the fault is reported within 7 days of delivery. If we have scheduled a courier collection for your product, you must ensure that someone is available at the collection address when the courier arrives.
12.10) All returned Products must be accompanied by an RMA Number (Returns Material Authorization), which can be obtained by contacting Customer Support at 1 (866) 216 1007. Returned Products will not be accepted without an RMA Number. Do not write directly on the manufacturer’s packaging; please affix the RMA number to the provided address label with the Returns Material Authorization. Any damage to the manufacturer’s packaging or inadequate packaging may lead to the rejection of the return or an additional restocking fee at our sole discretion.
12.11) We cannot be held liable for packages damaged during transit. The Customer is responsible for packaging the product to prevent damage properly.
12.12) Proof of postage is not considered proof of delivery; therefore, we strongly recommend sending your package via recorded delivery, registered post, or courier and insuring the Products for their full value.
12.13) Upon receipt of the returned product, we will conduct testing to identify the reported fault.
12.13.1) If the product is found to be in good working order without any defects following the testing process, we will return the product to you, and the return carriage costs will be your responsibility. Please note that if you have requested a replacement product before the testing process is completed, you will be responsible for the cost of both products.
12.13.2) This warranty does not apply if the Products have been altered, worked upon, or damaged in any manner by the Customer, its employees, or agents or if the Products have not been used in accordance with the manufacturer’s instructions.
12.13.3) Software with broken seals cannot be returned for credit. The manufacturer will replace faulty software disks. Please note that Software Licenses are non-returnable unless the software is materially non-compliant with its specification or the physical media is defective.
12.14) Some manufacturers require Products to be returned within 7 days or less to qualify for a refund. In such cases, the manufacturer’s time limit takes precedence, and we will only accept returns within 7 days of purchase or the manufacturer’s specified limit if it is less than 7 days. For defective products that do not meet the description, we can only accept returns if they are sent to us within 7 days. Beyond this period, you will be deemed to have accepted the Products and are responsible for inspecting them upon receipt. Please note that this period is reduced to 2 days for clearance bargains and ‘NCCR’ products, as outlined in clause 15.
12.15) This warranty replaces all other warranties, including implied warranties of merchantability and fitness for a particular purpose. It represents our only warranty regarding the products. Furthermore, we make no warranties concerning performance, production, expendable or wearing parts, or any separately listed product item that is not explicitly covered herein.
13 – Liability
13.1) When dealing with Business Customers, we shall not, under any circumstances, be held responsible for any consequential or indirect damages or losses, regardless of their cause. These may include but are not limited to, business or profit losses, goodwill erosion, harm to business relationships, data loss, and other financial setbacks. It’s important to note that “financial loss” in this context does not pertain to the amount you paid for the Products. We may be obligated to reimburse you, either in full or in part, for faulty Products or those not meeting their description. In cases of all other losses, our liability will be limited to the total invoiced amount for the relevant order.
13.2) This agreement does not impose any restrictions on our liability for instances involving death or personal injury resulting from our negligence.
14 – Health and Safety
14.1) It affirms that the products it distributes pose no health and safety risks when (i) used as intended and (ii) customers exercise reasonable and standard precautions during their use.
15 – Force Majeure
15.1) If, despite its best efforts, it is unable to fulfill an obligation due to circumstances beyond its control or due to a force majeure event, it will not be considered in violation of its contract with the customer.
16 – Special Rules for Clearance Bargains & Non-Current Catalog Requests (‘NCCR’) Products
16.1) Products marked as “Clearance Sales” are downgraded items offered at discounted prices. These clearance products are in limited supply and are subject to the following special rules. These rules apply in addition to and, in case of any conflict, supersede all other terms and conditions except those specifically pertaining to consumers.
16.2) Clearance Sales products are categorized based on their condition, as described at the time of sale. The description also specifies the duration of any applicable warranty.
16.3) Due to their limited availability, orders for Clearance Sales products will be subject to stock confirmation by Hardware Storm. A sales contract will only be established and payment processed once stock availability is confirmed to the customer.
16.4) All products sold as ‘Non-current catalog requests’ (‘NCCR’) or ‘Specials’ are governed by the following special rules and Hardware Storm’s other terms and conditions.
16.5) These products are non-returnable, except in cases where an error has occurred on our part or if the products are found to be faulty.
16.6) The quoted prices are valid for a period of 14 days only.
16.7) Quoted prices are not eligible for value, cash, or volume discounts.
17 – Errors and Omissions
17.1) We strive to ensure that all prices and descriptions provided in our catalog and on our website are accurate. However, given the fast-paced nature of e-commerce, occasional mistakes may occur. In the event of a clear and significant error or omission, we reserve the right to cancel the contract, even if we have already accepted your order and received payment from you. Our liability in such a case will be limited to refunding the amount you paid for the order. If a manifest error in pricing occurs, you have the option to purchase the products by paying the difference between the quoted price and the correct price, as confirmed in writing by us once the error is identified.
18 – Customer Responsibilities
18.1) The Customer shall designate the “Administrator” for Open Online as the authorization form specifies.
18.2) The Administrator is responsible for the use of Open Online on behalf of the Customer. 18.3) The Customer has the authority to change the Administrator by either using the online platform or notifying Limited in writing of the new Administrator’s identity.
18.4) The Customer is responsible for meeting all technical requirements for Open Online access, and Limited shall not be held liable for losses resulting from technical incompatibilities or system errors.
18.5) The Customer must take all reasonable measures to ensure that their authorized Administrator and Users do not disclose user login details to third parties under any circumstances.
19 – Administrator Responsibilities
19.1) The Administrator is obligated to perform the following duties:
19.1.1) Authorizing, approving, and setting access levels for new and existing Users. 19.1.2) Removing, deleting, or amending Users who have left the company or are deemed unfit to use Open Online on behalf of the Customer for any reason.
19.1.3) Ensuring the accuracy of all Customer company details stored on Open Online, including but not limited to postal and delivery addresses.
19.2) The Customer acknowledges that they are solely responsible for the actions of the Administrator and any modifications made to data.
20 – User Responsibilities
20.1) Users must always act on behalf of the Customer when performing actions using Open Online.
20.2) Users must not disclose any security details, including usernames and passwords, to third parties under any circumstances. 20.3) Upon ceasing to represent or be employed by the Customer, Users must not use any provided login information related to the Customer to access Open Online.
21 – Security and Login Information
21.1) Open Online login credentials consist of three components: 21.1.1) The Account Number.
21.1.2) The User’s unique (within the Customer) Username (usually the User’s email address).
21.1.3) The User’s confidential Password (any alphanumeric combination).
21.2) Use of the login information signifies the Customer’s consent to orders and information placed on its behalf.
21.3) The Customer, the Administrator, and the User must make reasonable efforts to keep login information, especially the Password, confidential.
22 – License
22.1) We grant you a non-exclusive license to use this website subject to these Terms and Conditions.
22.2) We reserve the right to terminate this license at any time without prior notice.
22.3) Your access and use of the website indicate your acceptance of these Terms and Conditions, which apply to all pages on the website and all entry points into the website.
23 – Website Materials
23.1) All rights, including copyright, in the website’s content, are owned by, licensed to, or controlled for these purposes by (“the Content”). The Content encompasses but is not limited to, the website’s design, layout, appearance, and graphics. Intellectual property laws, including copyright and trademark laws, protect it. Consequently, the Content may not be copied, reproduced, republished, downloaded, posted, broadcast, or transmitted in any manner except for your personal non-commercial use. Any other use requires written permission.
23.2) The distribution, republication, or making of materials on this website available to third parties without prior written consent is prohibited. 23.3) Without limiting the previous, no part of the website may be distributed or copied for commercial purposes, reproduced, transmitted, or stored in any other website or electronic retrieval system without prior written permission.
23.4) Unauthorized use of this website may result in damages claims and/or be subject to criminal prosecution.
24 – Website Information
24.1) The information provided on this website is offered in good faith and is subject to change without prior notice. Unless explicitly stated in the Terms and Conditions, if applicable, we are not accountable for any inaccuracies and do not make any representations or warranties regarding its accuracy, except as outlined in clause 6.4.
24.2) The information presented on this website should not be relied upon and does not constitute any form of advice or recommendation. By using this website, you confirm that you have not based any decisions on such information. Any agreements between you and any third party mentioned or linked on the website are entirely your responsibility and at your own risk.
24.3) The sales information on this website is an invitation to purchase only and should not be interpreted as an offer to enter into a contractual relationship.
25 – Linking
25.1) This website contains links to other websites. Any content downloaded or obtained from these external websites is done at your own risk. We assume no responsibility or liability for the content of websites not under our strict control. Any link should not be construed as an endorsement of any kind by us for the content of those other websites.
25.2) You are not permitted to create a link to this website from another website or document without obtaining our prior written consent.
26 – Liability
26.1) Unless expressly stated in our Terms and Conditions, if applicable, we make no warranties, express or implied, and provide no representations concerning the website or its content or any advertising, services, or products offered through or in connection with the website.
26.2) We do not guarantee that the use of this website will be compatible with all hardware and software used by visitors to the site.
26.3) We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, for any injury, death, damage, or direct, indirect, or consequential loss, including but not limited to, economic loss, loss of profits, loss of business, depletion of goodwill, and similar losses, arising from or in connection with the use of this website or the use, access, download, or reliance on any information or other materials contained in this website, including any damage caused by computer viruses or malicious code.
27 – Changes to the Content of the Website
27.1) Subject to clause 27.2, we may modify the contents of the website at our sole discretion without prior notice.
27.3) We may alter these Terms and Conditions from time to time by posting the revised Terms and Conditions on this website. If substantial changes are made, we will take reasonable steps to inform visitors to this website of the revisions for a reasonable period after that. It is advisable to review these Terms and Conditions periodically.
28 – Viruses & Malfunctioning Programs
28.1) We do not guarantee that the website or access to it will be free of errors or that the website or the servers making it available will be free of viruses, bugs, or other malicious code.
29 – User Conduct Regarding Our Security & Privacy
29.1) You agree not to:
- 1.1) Disrupt or interfere with the security of the website or abuse any services, system resources, accounts, servers, or networks connected to or accessible through the website or affiliated or linked websites.
- 1.2) Disrupt or interfere with any other user’s enjoyment of the website or affiliated or linked websites.
- 1.3) Transmit spam, chain letters, junk mail, or any other unsolicited mass emails to individuals or entities who have not consented to receive such communications.
- 1.4) Upload or attempt to upload, post, or transmit any content, including defamatory, obscene, or unlawful content, or content that infringes upon third-party rights or is likely to cause offense.
29.2) You agree to indemnify and hold us harmless for any breach of these obligations as set out in Clause 29.
29.3) Account holders will be provided with a valid username and password for accessing their account information on the website. You are responsible for your username and password, which should not be shared or disclosed to anyone else. Please notify us immediately if you suspect any breach of the security of your username and/or password.
30 – Severance
30.1) If any of these Terms and Conditions are found to be illegal, invalid, or unenforceable under the laws of any jurisdiction in which these Terms and Conditions are intended to be effective, such a term or condition shall be severed and removed from these Terms and Conditions. The remaining Terms and Conditions shall remain in full force and effect within the jurisdiction where they are valid and enforceable.
31- Repair Service
31.1) We shall not assume liability for any loss of business incurred by the customer or any other losses, actions, costs, claims, consequential damages, expenses, or other liabilities resulting from direct or indirect claims made by any parties against us or our customers, arising from our repair services or late delivery of products or services.
31.2) No Fix, No Fee Policy: If we are unable to repair the products, we commit not to charge the customer (excluding shipping costs). A testing fee may apply if requested.
31.3) We pledge to make every reasonable effort to service or repair the products and address any reported faults to the best of our abilities.
31.4) In cases where customers have multiple units of uncertain status, we can provide quotes for a testing service that does not include any repairs. Once these reports are available, customers can request repair quotes separately.
31.5) We will provide repair cost estimates based on the information available at the time of the quote request. If, upon inspection of the products, it is not feasible to repair them within the agreed-upon cost, an “uplift” in the repair price may be necessary. In such cases, we will communicate the reasons for the price adjustment, and the new repair cost will be provided to the customer. If the customer declines the uplift, the unit will be returned as “Beyond Economical Repair” at no additional cost (excluding shipping fees). If the customer requests test results, they will be charged at the test rate rather than the repair rate (see 32.4).
31.6) We retain the right to classify products as “Beyond Repair.”
31.7) The availability of necessary parts will dictate the timeline for repairs.
31.8) If products must be held due to parts availability or other reasons, we will promptly inform the customer and not be held liable for any resulting delays.
31.9) During the inspection phase, if the cost of required parts exceeds the repair price, this additional cost may be passed on to the customer as an “uplift” in the repair cost. We will only order these parts after receiving confirmation from the customer accepting the adjusted repair price. If the customer declines the uplift, the products will be returned as “Beyond Economical Repair” at no extra cost (excluding shipping fees). If the customer requests test results, they will be charged at the test rate rather than the repair rate.
31.10) Parts and components used for repairs or other services may be new or reconditioned, meeting factory specifications and functionality equivalent to new parts.
31.11) Customers are responsible for backing up or removing any data/configuration stored on the products before shipping them to us.
31.12) All data/configuration will be erased from the products as part of the standard repair process.
31.13) We are not responsible or liable for any loss, deletion, or inaccessibility of data stored on the products.
31.14) We do not guarantee that products will be upgraded to the “latest” software version due to copyright and licensing constraints.
31.15) Occasionally, upgrading or downgrading products may be necessary due to Hardware Storm/software compatibility issues. If there are licensing costs associated with this, we will seek the customer’s approval.
31.16) Customers are responsible for ensuring that all products are shipped with complete internal and external memory/flash/flash cards. Incomplete products will be tested with “reference” parts, which will be removed before return to the customer.
31.17) Warranty will not cover products found faulty due to missing memory/flash/flash cards.
31.18) Software issues are not covered under warranty and will be charged at the full repair price.
31.19) We provide a 12-month warranty for the actual repair but not for the entire unit.
31.20) Warranty claims must be submitted in writing within this period, quoting the serial number, using our standard RMA procedure (See clause 11).
31.21) It is crucial that the customer’s insurance covers the shipment of products to and from our repair facility. We will make reasonable efforts to notify customers within 48 hours of any damage to products received at our premises.
31.22) During the inspection phase, if products are found to have “No Fault Found” (NFF), we will send courtesy communications to the customer, requesting further information if necessary.
31.23) If there is no response from the customer or their representative regarding the resolution of an NFF after ten days of quarantine, we will return the products as NFF, charging the full repair price.
31.24) All products undergo a minimum soak test period of 2 hours unless an intermittent fault is suspected, in which case the soak test may extend up to 5 days (depending on the product type, etc.).
31.25) If a customer urgently requests the return of products during extended soak testing, it may affect warranty terms. We will inform the customer if the “turn-around time” will be impacted due to extended soak testing.
31.26) Repaired products will be returned to the customer within five working days from the inspection date. In case of unforeseen circumstances causing delays, we will promptly notify the customer.
31.27) Customers should include details of the suspected product fault whenever possible. Failure to do so may impact the quote and turnaround time.
31.28) Where feasible, We commit to providing diagnostic/test reports generated from the repaired products. However, to protect our intellectual property, we may not specify which (if any) parts were replaced or provide details of specific repair actions.
31.29) Customers are responsible for the transportation costs of sending products to and from their location. Transport costs will be invoiced to the customer, regardless of whether they accept a service quote or if services are performed on the products.
31.30) Products must be securely packaged to prevent physical damage and electrostatic discharge.
31.31) All modules within chassis-based products should be removed unless they are explicitly included in the purchase order and require testing/repair.
32 – General
32.1) Your statutory rights as a Consumer remain unaffected by these Terms and Conditions.
32.2) In the event that any provision in this Agreement is deemed invalid or unenforceable, it shall be considered severed from the Agreement. However, this shall not impact the validity or enforceability of the remaining provisions.
32.3) Any waiver of a breach of this Agreement must be documented in writing. These Terms and Conditions constitute the comprehensive agreement between the parties regarding this subject matter, superseding all prior oral and written communications. Any modifications to these Terms and Conditions can only be made through written agreements signed by authorized representatives of both parties.
32.4) You acknowledge that these Terms and Conditions will take precedence, regardless of any conflicting or additional terms found in a Purchase Order, sales acknowledgment, confirmation, or any other document issued by either party.
32.5) Any alterations to this Agreement must be recorded in writing and signed by an officially authorized representative.
32.6) The headings provided are for convenience purposes only and shall not impact the interpretation of this Agreement.
32.7) Any notices issued under this Agreement must be in writing and delivered through one of the following methods: (i) sent by first-class pre-paid post to the last known address of the party, or (ii) sent by fax to their last known fax number; or (iii) sent by email to the last notified email address of the party.
If you have any further questions or inquiries, please feel free to contact us at